Refund policy

Returns & Refunds Policy – NoMoreOopsies

Last updated: March 1, 2026

This Policy applies to all purchases made from NoMoreOopsies, without prejudice to any non-waivable consumer rights granted by the laws of the customer’s place of residence. This Policy should be read together with our Shipping Policy and our Terms of Service.

1. 30-Day Money-Back Guarantee
We want you to be 100% satisfied. That’s why we offer a 30-day money-back guarantee, starting from the day the carrier marks your order as “Delivered.”

To request it:
- You must contact us within 30 days of delivery; and
- Follow the request process (Section 5).

Scope of the guarantee:
- The guarantee covers the product price. Shipping, handling, duties, taxes, and customs fees are non-refundable unless required by law.
- To prevent abuse, the guarantee may be reasonably limited to 1 refund per customer/household and/or 1 unit per order, where permitted by law.
- If a return is required, it must meet the conditions in this Policy (Sections 2, 3, and 6).

2. Change-of-Mind Returns Window
In addition to the guarantee, we accept change-of-mind return requests within 30 days of delivery, subject to eligibility.

3. Return Eligibility
For a return to be approved (when applicable), the item must:
- Be in “like-new” condition: no damage, no modifications, no missing parts, no signs of misuse; and
- Include all parts/accessories; and
- Be clean and hygienic; and
- Have prior authorization (RMA).

We may refuse returns if the item:
- Shows damage from misuse, chewing, extreme heat exposure, impact, excessive wear, or improper handling.
- Was returned without authorization (RMA) or outside the eligible window.
- Arrives with missing components.

4. Damaged/Defective/Wrong Item Reporting (Stricter Window)
If your order arrives damaged, defective, or incorrect:
1. Report it within 48–72 hours of delivery (no later than 3 days), and
2. Provide clear photos of the outer packaging, shipping label, and the item.

If verified, we may offer (as appropriate and in accordance with law):
- A free replacement, or
- A partial refund, or
- A full refund.

5. How to Request a Return or Refund (Required Process)
Email nomoreoopsies@yahoo comand include:
- Order number
- Email used at checkout
- Reason for the request
- Evidence/photos (required for damaged/defective/wrong items)

Do not send items back without authorization. If approved, we will send instructions and, where applicable, an RMA.

6. Return Shipping Costs & Deductions
Unless required by law:
- Return shipping is the customer’s responsibility.
- If your order included “free shipping,” we may deduct the actual outbound shipping/handling costs we incurred (where permitted by law).
- If carrier charges us return, storage, or related fees due to customer-caused issues, such fees may be deducted where permitted by law.

7. Refunds (Timing & Method)
- Approved refunds are issued to the original payment method.
- We typically process refunds within 5–10 business days after approval or after we receive/inspect the return (if applicable).
- Your bank/card issuer may take additional time to post the refund.

8. Incorrect Address / Failed Delivery / Returned Parcels
Customers are responsible for entering a complete and correct shipping address.

If a package is returned due to incorrect/incomplete address, refused delivery, or failure to collect within the carrier’s timeframe, you may choose:
- Reshipment (additional costs may apply), or
- Refund of the product price minus shipping/handling and any carrier return/storage/customs fees billed to us (where permitted by law).

9. Packages Marked “Delivered” (Stolen/Missing After Delivery)
Once the carrier marks a package as “Delivered,” responsibility for loss or theft after delivery passes to the customer. However, contact us and we’ll assist where reasonably possible with carrier inquiries.

10. Lost in Transit
If tracking stops updating for an unusual period or the carrier confirms the shipment is lost, contact us with your order number. We will review the case and may offer a replacement or refund as appropriate and in accordance with applicable law.

11. Cancellations & Order Changes
We begin processing orders shortly after purchase. Contact us as soon as possible if you need changes or cancellation. We cannot guarantee cancellations/changes once processing starts or after the order ships.

12. Fraud & Abuse Prevention
We may request reasonable additional information (e.g., photos or order verification) to process claims. We may refuse requests in cases of clear abuse, repeated claims, or evidence of misuse, without limiting mandatory rights under applicable law.

13. Contact NoMoreOopsies
If you have any questions concerning our return policy, please contact us at:

Email: nomoreoopsies@yahoo.com

© 2026, NoMoreOopsies. All rights reserved.